What’s Truly Pawsome?
Truly Pawsome is inspired by our senior pug, Pork Chop. Wanting to give him the best of everything led us to create specially curated boxes that we think everyone will love. Pork Chop and his little brother Murray are chief taste testers and approve all treats and toys before we send them out. They both demand the very best and we wouldn't offer them (or anyone else) any less! The Truly Pawsome team is also dedicated to making all dogs happy and we pledge to donate 10% of all purchased subscriptions to rescues and shelters as we are want to help all dogs find their forever home.
What’s in a Pawsome box?
Fun stuff, of course! Each box comes with healthy treats, entertaining toys and other handy accessories to keep your pup happy and healthy. You will receive 4-5 high-quality items in each box per month.
How do I sign up?
Click here to select your dog size, monthly plan and to let us know where to send your Pawsome package.
Why do you have to know my dog’s size?
Your pup is unique, so we want to send them treats and toys they can enjoy and have the most fun with. It’s not fair to send a little pup something too big for him to chew or a large pooch a toy he can swallow. Truly Pawsome wants to send only the best for your furry family member, and that starts with size appropriate items.
Can I change the size during my subscription?
Absolutely. Update your pup’s profile as needed by the 10th of every month and we will adjust their Pawsome package accordingly. Click here to log in to your account.
Can I gift a Truly Pawsome package?
You can! When you purchase a plan, just include the lucky pup's shipping address and add a note to let us know it's a gift. FYI: Gift subscriptions don’t renew automatically.
How much is a Truly Pawsome package?
The longer the plan, the more you save!
1 month: $40/box
3 months: $34/box (15% off)
6 months: $32/box (20% off)
1 year: $30/box (25% off) Best Deal!
When will I be billed?
All plans are billed upfront so you will pay for your entire plan at once-- your subscription will automatically renew at the end of your subscription on the 1st of the next month unless you cancel your plan.
What if I cancel halfway through my subscription? Can I get a refund?
We are unable to issue refunds, but you will receive all the Pawsome packages included in your subscription.
How can I pay?
We accept most credit/debt cards from Visa, MasterCard, American Express and Discover.
If I cancel before my plan is over, will I still get all my boxes?
Yes, you will receive all of your boxes through the end of your current plan.
Sales tax will be charged for orders shipped within California.
When should my pup get his/her package?
We ship Pawsome packages on or around the 12th of every month. Also, if you place an order for a box anytime during the month, you will receive that box. So for example, if you place an order after the 12th during the month of May, you will still receive May's box as a start to your subscription.
Is shipping free?
Pretty much! Free shipping is included with a plan within the 48 states in the continental U.S. An additional $15 per package is added for pups in Alaska, Hawaii, Puerto Rico and other U.S. territories.
For orders on The Paw Stop shop, free shipping is offered on orders of $35 or more. If you purchase a subscription and an item from The Paw Stop, shipping is completely free.
My Pawsome package hasn’t arrived and my pup is sad.
Packages should take 5-7 business days to get to your door. If it has been more than 7 business days, please contact our customer service team at firstname.lastname@example.org.
How can I update my shipping address?
Click here to log in to your account and update your address.
My box arrived damaged.
Well that’s no fun. We want you and your pup to be completely happy with your Pawsome package. If your box is damaged, please contact us at email@example.com and we will help.