Truly Pawsome

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When should my pup get his/her package?
We ship Pawsome packages on or around the 15th of every month.

Is shipping free?
Pretty much! Free shipping is included with a plan within the continental United States. An additional $15 per package is added for pups in Alaska, Hawaii and Puerto Rico.

For orders on The Paw-Stop shop, free shipping is offered on orders of $35 or more.

My Pawsome package hasn’t arrived and my pup is sad.
Packages should take 5-7 business days to get to your door. If it has been more than 7 business days, please contact our customer service team at

How can I update my shipping address?
Click here to log in to your account and update your address.

My box arrived damaged.
Well that’s no fun. We want you and your pup to be completely happy with your Pawsome package. If your box is damaged, please contact us at and we will help.

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